Privacy Policy

Alpacala Wireless is an independent prepaid wireless dealer and connectivity partner located at 209 Clary Ave, San Gabriel, CA 91776, United States. Contact us at leol@alpacala.net or +1 (626) 321-3068.

We may collect information you voluntarily provide when you email us, call us, or submit a contact form, including your name, email address, phone number, company name, and message content.

We may automatically receive limited technical data such as browser type, device type, approximate location derived from IP address, and pages viewed when you browse our site. We do not operate a customer account system on this website in the current MVP.

We use contact information to respond to inquiries, discuss dealer or retail prepaid wireless needs, provide customer support, improve our website, and comply with legal obligations.

We do not sell personal information. We do not share mobile phone numbers with third parties for those parties’ own marketing purposes.

If you provide a mobile phone number and consent to receive text messages from Alpacala Wireless, we may send transactional or customer-support related messages such as activation updates, service notices, or responses to your inquiries. Message frequency varies. Message and data rates may apply.

Consent to receive SMS is not a condition of purchasing goods or services. Consent will not be obtained through pre-checked boxes. You may opt out at any time by replying STOP. For help, reply HELP or contact us at leol@alpacala.net or +1 (626) 321-3068.

We will not sell, rent, or share mobile opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. Carriers are not liable for delayed or undelivered messages.

Our site may use essential cookies required for basic functionality. If we enable optional analytics (for example Vercel Analytics or a configured analytics provider), we will use that information only to understand aggregate traffic and improve the site. You can control cookies through your browser settings.

We may share information with service providers who assist us in operating our business (such as hosting or email), when required by law, or to protect our rights and the safety of others. Wholesale or retail wireless partners may receive information necessary to fulfill an activation or order you request.

We retain inquiry and correspondence records for as long as needed to provide services, resolve disputes, and meet legal requirements. We take reasonable administrative and technical measures to protect information, but no method of transmission over the Internet is completely secure.

You may request access to or correction of contact information you have provided by emailing leol@alpacala.net. You may unsubscribe from marketing emails by following instructions in those messages. For SMS, use STOP as described above.

Residents of certain U.S. states may have additional privacy rights under applicable law. To exercise those rights, contact us using the details below.

Our website and services are directed to adults and businesses. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The effective date above reflects the latest revision. Continued use of the site after changes means you accept the updated policy.

Questions about this Privacy Policy may be sent to leol@alpacala.net, called to +1 (626) 321-3068, or mailed to Alpacala Wireless, 209 Clary Ave, San Gabriel, CA 91776, United States.